Yes, our site is quite large. While we have a tremendous amount of information on the site, it is nearly impossible for everyone to find everything. Because of this, we have compiled a list of the 10 most asked questions be people emailing us while considering one of our vacations. Here they are:

Can you please send more information?

This is, without question, the single most common question we see when people email us for the first time, and it is also the most difficult question for us to answer.   Consider that there are over 3,000 pages on our website, and we have very extensive information about all of our trips throughout the site.  With that in mind, when someone asks us a generic “please send more information” request, we have no idea how to respond, since we honestly don’t know what to add to what you may have already seen on the website.  In other words, you may have only looked at part of the website, but we don’t know what more would mean.  So our only option is to send back a very long and generic email that is probably not helpful to you.   If you can form a more specific question (or series of questions), we can give you much more precise answers.

Is there any helpful information that cannot be found on your website?

Surely, yes.  But we don’t know which information would be helpful to you, or what you have already found.  In maintaining our website, we try to put answers to everything we have ever been asked in an easy to find, logical manner.  However, there are always unasked questions, or just because it is there, does not mean you found it.   Because of this, we have a difficult time answering general questions like this. If you can form a more specific question (or series of questions), we can give you much more precise answers.

Is there a supplemental charge for single travelers?

Yes, there is.  When we price our vacations, we allocate 50% of our accommodations cost to each person in the base pricing.  So if only one person is in the accommodations, only half of our accommodations cost has been allocated in their pricing.  2 people would cover 100% of the cost.  This is the basis for “double occupancy” pricing, which is standard in the travel business.  As such, if only one person will stay in the accommodations, we need to add a single supplement to cover the difference.   This is a pass through cost for us, meaning we only add what our additional cost is with no markup.  The amount changes depending on which of our vacations you take, because our costs vary by location.  You can see the single supplement for any of the vacations by going to the itinerary page for that trip and clicking on the “Dates and Prices” tab.  Note also, that while we must charge a single supplement to cover our costs, we are often able to offer a discount for 3+ people staying in the same accommodations, since we have a savings.

What is your cancellation policy?

Deposits are refundable within 50 days of the time you pay your deposit, so long as you have booked more than 180 days before the start date of the vacation with us. If you book within 180 days of the start date of the vacation, your deposit is immediately non-refundable.
90 Days before the start date of the vacation:

  • The full balance for your vacation is due.
  • The vacation is no longer refundable, unless the vacation fills to capacity 30 days before the start date, in which case we will refund 70% of the total paid.
  • If we are unable to issue you a partial refund as outlined above, we will be happy to apply 20% of your total toward any of our other vacations anytime within the next 12 months.

These cancellation terms reflect times that we must pay out expenses for your trip on your behalf. At times that we no longer offer refunds, we have already paid out the associated costs, and refunds are not available to us. Because of this, we are unable to bend these terms. Please obtain travel insurance as soon as you book your reservation. When we send your confirmation, there will be a link to a travel insurance provider.

Do your trips include airfare?

No, they do not.  All of our vacations are “Land Only”.  We do provide transportation to and from the airport based on the shuttle schedule shown on each itinerary, and once we are together, we include all transportation, meals, classes, excursions, etc.  However, all transportation costs to get to our initial meeting point at the beginning, and back at the end are not included.

Can we get our airline tickets from you?

We would love to, but we already like you too much.  The reality is that the large travel websites like Kayak.com, Expedia, etc. can get you much better fares than we can!  In fact, while we have access to all of the travel portals as a “Travel Agency”, we use the big travel websites for our own travel, because they simply get better deals due to their volume.  That said, if you would like, we are happy to help you research fares on these sites.

What will the accommodations be like?

The accommodations are different, depending on which location you choose.  Go to the itinerary that interests you on the website and click on the “Accommodations” tab for detailed information and photos.  Additionally, we post many photos of the accommodations in our photo galleries.  Once you have seen them, you may have specific questions about them, and we are more than happy to help.

What is the price of your vacations?

The price depends on which of our vacations you are interested in.  Go to our Vacation Calendar, and you will see a week by week listing of what we are doing.  Right there on the calendar you can see availability and pricing.  If you click on any of those vacation weeks, you will be taken to a detailed web page with an overview, full itinerary, detailed pricing information, etc.

Can you hold space for me before I book?

We so wish we could!  We really would love to, since we know how difficult it can be to get affairs in order to plan a trip.  The problem is that we have been unintentionally burned one too many times, and had to draw a line.  It puts us in a terrible position. On several occasions we have held space for a few days so someone could try to put all the pieces together.  In that time, all of the additional space sold out, and others came in wanting to book the trip, but could not… only to have the plans for the people we were holding for fall through.  Because of this, in order to be fair, we have been forced to stick with a first come, first served policy.

What deposit is required?

20% of the standard per person price for the vacation.  “Standard” means the price before any single supplements or triple reductions.  For example, if you are planning on coming alone, we only charge the single supplement when the final balance is charged, and do not factor it into the deposit.  The reason for this is that it is quite common that people book as a single, but someone winds up joining them.  This way, instead of having to refund the difference for the single supplement, we simply remove it from the balance.

Of course, these are just the most common questions. Just about everything you could ever think of is here on the website, but we know it is quite a bit of information to go through. Please feel free to contact us with all of your questions. We love what we do, and love to help! Our #1 priority is that you feel absolutely comfortable before coming and have no unanswered questions at any stage.

Click here to contact us now.